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Brightgauge support aren't able to pull through the Site at this stage as they're "not accounting for an endpoint in our API calls that would correlate to the Site". Support has suggested that I create a partner request for this to compliment their own feature request.

I would like to pull more than 300 chars, ideally 1,000, from Time Entry notes. This is because we want to pull specific time entry notes into customer facing reports being generated from BrightGauge, as this saves us a lot of time adding the text manually into reports. 

I have been told that BG is not limiting the chars and it is the PSA API, however I figured worth raising on here because the direct impact of this is data coming into BG. 

It would make a lot of my gauges easier if there was a design option to use specific variables without having to manually adjust numbers every time certain things change. For example:  %customers% would be the total number of customers and %endpoints% would be the total number of endpoints.  Even just letting me define a value for %placeholder% so I only need to make one change would be very useful. 

Add field in Service Now Tasks Dataset to pull through the “Reason” field of the ESC (Escalation) records

There are no datasets available with the Xero data source that has the budget information entered into Xero.  We are wanting to create gauges that track revenues and costs against our budget. 

We would like to pull data from Ticket Templates in ConnectWise PSA. We have recurring events that happen for some or all of our clients and want to be able to build a gauge to ensure that no clients have been missed. We would want to cross reference the Ticket Template Data with Company data and Service tickets.

Integrate VulScan vulnerability scan data into BrightGauge so we can have one unified location for all report data.

In RMM I can filter on a field called Conditions so that I can filter on Alerts Suspended condition.  We use the Devices Availability dataset to show servers that are down, but we have servers where we have suspended alerts, which is what we use instead of Maintenance Mode from Automate, most of these servers are down for a reason and we want to filter them out of the servers down gauge.  We need this field in the devices availability dataset in able to do that.

Hello Team,

I wanted to suggest an improvement regarding how alerts are reported for individual devices. Currently, when a machine fails multiple times, the same error message is listed repeatedly, which makes the report unnecessarily lengthy and harder to interpret.

Would it be possible to consolidate these repeated alerts? For example, instead of listing the same error five or six times, we could summarize it as:
"This error occurred 5–6 times. Last failure recorded on [date]."

This approach would make the report more concise and easier to understand, while still retaining the necessary information.

Thank you

Allow for scheduled reports' email FROM address to be configured rather than just noreply@brightgauge.com

We would like to configure some reports to go directly to end customers but do not consider it very professional looking if they come from the brightgauge domain.

Ideally this would allow for sending from our domain - obviously on condition that the correct DNS records are in place