Welcome to the BrightGauge Enhancement Forums
The Enhancement Forums is one of several listening posts used to bring enhancement ideas to the ConnectWise Product Management Team. We utilize information from support tickets, information gathered from our onsite Consulting Team and our Sales Team during the sales process, as well as one-on-one or group discussions with our partners.
Do you have an enhancement you want to suggest or have you come across an enhancement you would like our Product Management Team to review? Vote and leave a comment. The more information gathered on the enhancement, the easier it is to make the case to the Product Management Team. The Product Management team automatically reviews enhancements with 250 votes or more and we will provide any updates to that enhancement as they become available.
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Manage Viewers PER Groups to access specific dashboards
As VIEWERS Users Create a VIEZERS GROUPS and attribute for each Group specific DASHBOARD REPORTS
so it will be easier to create Groupe for each department and assign to this group specific reports so if any new member arrive it will be automatically assigned to specific group and get permission to specific dashboard.
Brightgauge Datasets for NinjaOne Warranty and Backup Information
As one of the primary RMMs and the fact that BrightGauge has numerous datasets created for NinjaOne already, it makes zero sense that two of the most important features, Warranty and Backup, have not been created. This is an enormous red flag for the BG APIs.
Choose snapshot day and time
Can we have the option to run snapshots on the day and time of our choosing? Can we run multiple snapshots per week?
Create parity datasets with NinjaOne, like Automate
NinjaOne API exposes all information needed to make a parity datasets that present the same information as Automate.
Please use the relevant NinjaOne endpoints to pull all device information:
- /v2/devices-detailed
In particular, I'm at least looking for memory statistics, which don't exist in any NinjaOne dataset.
Integration with Intermedia Contact Center
Integration with Intermedia Contact Center to capture the calls related to a tech
Date more than [x] days/weeks/months
Need to be able to create filters with a date that is ore than [x] days / weeks / months.
T
he use case here is something like devices that haven't logged in for more than 14 days. At the moment I don't believe there is a way to do this and it feels like a fundamental filter requirement.
Pull data through from "External Assigned to" Field
In the ServiceNow Cases Dataset, can you please pull through the data for the "External Assigned to" field so we can report on where the case has been sent to?
Customer support service by UserEcho
