Welcome to the BrightGauge Enhancement Forums
The Enhancement Forums is one of several listening posts used to bring enhancement ideas to the ConnectWise Product Management Team. We utilize information from support tickets, information gathered from our onsite Consulting Team and our Sales Team during the sales process, as well as one-on-one or group discussions with our partners.
Do you have an enhancement you want to suggest or have you come across an enhancement you would like our Product Management Team to review? Vote and leave a comment. The more information gathered on the enhancement, the easier it is to make the case to the Product Management Team. The Product Management team automatically reviews enhancements with 250 votes or more and we will provide any updates to that enhancement as they become available.
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Show your support for the ideas you like by voting and leaving a comment.
Now get out there and make your voice heard to help BrightGauge grow your company!
Drop down option in Dashboards
It would be nice to have a custom drop down option for dashboards to apply filters. For example, in my case I have multiple clients that I want to create a dashboard for but instead of having to create multiple dashboards for each client a simple custom drop down option would be wonderful. This would be very similar to when you select multiple company's while creating a report. Currently in Reports, you can create the report and in the preview there is a drop down of all the selected company's. There is a way to do this with the filter option, but it is a pain to have to always unselect all the companies you do not wish to see data for.
Reporting on breached tickets that are in waiting status
We are able to get a list of breached tickets as long as their status is 'Active'. However we are unable to get a list of tickets that are breached when they are in 'Waiting' status, especially for those breaching Resolution.
This should definitely be part of the functionality
LogicMonitor - report on Meraki SNMP that we see but cannot report on
We have LogicMonitor as a Datasource but we are not able to pull in Meraki SNMP device data which we can see in LogicMonitor. Much of the "auto" Information pulled into LogicMonitor from Cisco API /Meraki API is not able to be reported on in BrightGauge.
We would like the ability to pull information from most fields we see in LogicMonitor.
Pull Customer Updated flag for Connectwise Project Tickets
It would be great if we could have a datapoint similar to the Customer Updated flag for CW service tickets that can view Customer Updated flag for CW project tickets.
Add "Received date" field to Purchase Order Dataset
In Connectwise Purchase Order, we can see the purchase that.
That would be great to track it through brightgauge, this way we would be able to see our inventory age quickly.
Embed Gauges into PowerPoint Slides
We use powerpoint to present this data to clients and would be good for us to have these embedded into slides so that we can interact with them
Integration with Intermedia Contact Center
Integration with Intermedia Contact Center to capture the calls related to a tech
Ticket Template Data
We would like to pull data from Ticket Templates in ConnectWise PSA. We have recurring events that happen for some or all of our clients and want to be able to build a gauge to ensure that no clients have been missed. We would want to cross reference the Ticket Template Data with Company data and Service tickets.
Customer support service by UserEcho
