Welcome to the BrightGauge Enhancement Forums

Summary:
Requesting a native integration between Cove Data Protection and BrightGauge to enable direct reporting and dashboarding of backup metrics within BrightGauge.

Business Need:
As an MSP, centralized reporting is critical for proactive monitoring, SLA tracking, and executive-level visibility.

Requested Functionality:

• API-based data sync between Cove and BrightGauge

• Visibility into backup status (success/failure), last backup time, and device health

• Storage utilization and growth reporting

• Alerting metrics for failed or overdue backups

• Client-level and global reporting support

Hello, could you please allow us to pull services information into bright gauge? Right now its just applications but some software that we want to report on only appear as services, not applications.

I’d love to see the BrightGauge development team move from positional indexing to Unique ID referencing for multi-layer gauges.

Currently, when we build sophisticated gauges with multiple layers and calculated metrics, the formulas appear to be tied to the layer's order (1, 2, 3). If we need to remove an intermediate layer or reorder them for better visual clarity, the "link" to the data often breaks. This requires us to manually re-map the calculation pills to the new layer positions.

I believe moving toward persistent ID-based references would benefit the entire community by:

• Improving Reliability: Reducing the risk of "broken" dashboards after minor maintenance.
• Encouraging Innovation: Allowing us to experiment with more complex, multi-layered data sets without fear of "breaking the logic."
• Saving Time: Freeing up MSP admins to focus on data insights rather than gauge troubleshooting.

Does anyone else run into this when refining their reporting? I’m curious if others have found creative ways to manage layer dependencies, or if this change would help your workflow as much as it would mine.

The bar chart colour does not match with the colour in legend. Can BrightGauge fix this bug? 

It would be nice to have a custom drop down option for dashboards to apply filters. For example, in my case I have multiple clients that I want to create a dashboard for but instead of having to create multiple dashboards for each client a simple custom drop down option would be wonderful. This would be very similar to when you select multiple company's while creating a report. Currently in Reports, you can create the report and in the preview there is a drop down of all the selected company's. There is a way to do this with the filter option, but it is a pain to have to always unselect all the companies you do not wish to see data for.

We are able to get a list of breached tickets as long as their status is 'Active'. However we are unable to get a list of tickets that are breached when they are in 'Waiting' status, especially for those breaching Resolution. 

This should definitely be part of the functionality

We have LogicMonitor as a Datasource but we are not able to pull in Meraki SNMP device data which we can see in LogicMonitor.  Much of the  "auto" Information pulled into LogicMonitor from Cisco API /Meraki API is not able to be reported on in BrightGauge.  

We would like the ability to pull information from most fields we see in LogicMonitor.

It would be great if we could have a datapoint similar to the Customer Updated flag for CW service tickets that can view Customer Updated flag for CW project tickets.

I would love to have a Zoom integration for Contact Center