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The ability to create a dashboard with the "is like" filter able to be used on the resources list.

Connie Jauncey 2 weeks ago 0

We often have several resources (techs) working collectively on tickets. We have escalation levels so that level 1 techs initially work on a ticket, if they cant resolve it the ticket gets escalated to level 2 and so forth up the tech experience line.

We keep all of the techs who work on a ticket following that ticket so that they can see and learn from their colleagues on how to resolve the higher levels.

We need to create a dashboard for each of our techs if I was to do this by creating individual gauges, I would need at least 5 gauges (possibly more depending on what we decide the techs needs to monitor) per tech PLUS a dashboard for each (140 gauges, 28 dashboards). As we grow that is going to become extremely unmanageable. If I can do an “is like” filter on the resources list I only need 5 gauges and 28 dashboards – realistic and manageable. Can the option of filtering boards based on ALL techs assigned be implemented (Ie put the capability of an Is Like filter on the dashboard fields)