Welcome to the BrightGauge Enhancement Forums
The Enhancement Forums is one of several listening posts used to bring enhancement ideas to the ConnectWise Product Management Team. We utilize information from support tickets, information gathered from our onsite Consulting Team and our Sales Team during the sales process, as well as one-on-one or group discussions with our partners.
Do you have an enhancement you want to suggest or have you come across an enhancement you would like our Product Management Team to review? Vote and leave a comment. The more information gathered on the enhancement, the easier it is to make the case to the Product Management Team. The Product Management team automatically reviews enhancements with 250 votes or more and we will provide any updates to that enhancement as they become available.
Want to know what the statuses mean? Click here or on the "Status Legend" in the Links section.
Show your support for the ideas you like by voting and leaving a comment.
Now get out there and make your voice heard to help BrightGauge grow your company!
Retention Policy For Sent Reports
We believe there is a current security and compliance issue with the unlimited retention of reports in the "Sent" reports section. There is no way to automate their deletion after a given time, and no way for BrightGauge support to do it in our behalf. The only method we have found is to manually sort the "Sent" reports in ascending order by age, select all (applies ONLY to the current page), delete, repeat... This is unmanageable, and even if we use a macro recorder to complete the task, we still have to manually set it to run and then watch it to make sure it doesn't delete files inside our chosen retention time.
Report Page Export Option
The reports page currently has very limited sorting and search functions. While these features are being enhanced could we please get an option to export the data on the page? We can then work with the data in excel to find what we are looking for.
Examples:
- Hard to find customers when there are hundreds for reports.
- Counting reports when they fail to generate.
Add 'Bill Status' to the Sales Order dataset
Bill status of products to be added into the Sales Order dataset
Preserve Column Name and Order during CSV Export
Currently, if you export in CSV multi-layered gauge, it renders CVS file with the accurate number of columns, however, the manes are not preserved so you need to basically reconcile which column in the sheet matches the gauges. The order of the columns is also is not preserved, so if you wan to use the data in CVS, you firs need to do thorough reconciliation.
Reset scheduled report to template
Currently if you have scheduled reports using a report template, and then make changes to the template, those changes are not reflected next time the scheduled report runs.
The only way to update the scheduled report is to start from scratch and schedule a new report using the updated template.
Have the ability within a scheduled report config to revert/reset the layout to the active template would be a massive time saver.
Blocked Patching report
I would like the ability to have a gauge that would show which/how many servers have blocked patches. As we get into a more security focused world, some of our clients would like to know what servers did not have patches applied due to being blocked.
Send a report from Brightgauge as a Spreadsheet
Why can't we send reports with the data as an attachment in the csv or xlsx format? This is much more helpful in some cases than PDF.
Add Resource/Team Member/Ticket Owner in the Project Survey Responses Dataset
It would be very beneficial to be able to report on the team members that are receiving project surveys- similar to the way that you can report on this from a CSAT perspective.
LogicMonitor "Device Alerts" Dataset Sync Frequency Change
Please change the DataSource LogicMonitor - DataSet Device Alerts sync frequency to something much quicker than 4 hours.
30 minutes would be the max that it should refresh.
A gauge of alerts needs to be more "real-time".
Folders to manage and sort dashboards
We have more than 100 dashboards and it is not easy to navigate and fin the one we are looking for. We do use the search and add some dashboard in "favorites" to keep them on top of the list, but having a folder structure would be much better.
There's a related post, in this forum, about hidding dashboards from the drop down list. Having folder would solve this as unused dashboard created by Brightgauge could be moved to a specific folder.
Customer support service by UserEcho