Welcome to the BrightGauge Enhancement Forums
The Enhancement Forums is one of several listening posts used to bring enhancement ideas to the ConnectWise Product Management Team. We utilize information from support tickets, information gathered from our onsite Consulting Team and our Sales Team during the sales process, as well as one-on-one or group discussions with our partners.
Do you have an enhancement you want to suggest or have you come across an enhancement you would like our Product Management Team to review? Vote and leave a comment. The more information gathered on the enhancement, the easier it is to make the case to the Product Management Team. The Product Management team automatically reviews enhancements with 250 votes or more and we will provide any updates to that enhancement as they become available.
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Now get out there and make your voice heard to help BrightGauge grow your company!
Expose Automate Extra Data Fields to Brightgauge
We would love to have Extra Data Fields created in Connectwise Automate be available in Brightgauge. We have reports that are stuck in the CW Automate reporting tool that we would love to automate thru Brightguage but much of the data is inaccessible to Brightgauge. Some other data that we would like to access from Automate are Warranty dates brought in thru the ScalePad/WarrantyMaster plugin for Connectwise Automate.
Brightgauge - Sophos MDR Data
Currently there is a gauge that is called Sophos MDR Threats. This gauge is just open alerts in Sophos, and has nothing to do with actual threat hunting or MDR created tickets. This gauge should be renamed to something like Sophos Alerts.
If it is possible could you please pull the actual Sophos MDR tickets opened per client into Brightgauge that would be very helpful in client facing reports, and for QBRs/vCIOs.
Add "Parent"/"Child" functionality to Reports
I have individualized daily Reports I send to each Account Manager -- I was able to use a Template to create these, but making changes or updates to the Template does not change the Reports it created; I have to update every one individually every time I change anything. Having a Parent/Child relationship between Templates and Reports created from them would make that feasible.
Manage Viewers PER Groups to access specific dashboards
As VIEWERS Users Create a VIEZERS GROUPS and attribute for each Group specific DASHBOARD REPORTS
so it will be easier to create Groupe for each department and assign to this group specific reports so if any new member arrive it will be automatically assigned to specific group and get permission to specific dashboard.
Add option to Response Date filter
There currently is not an option for "Weekends Only" in the response_date filter, so therefor, I am requesting this option be added as it would make it easier to create gauges for other half of my team that works afterhours and on the weekends.
Customer Mapping for Dashboards like Reports
I'd like to be able to create dashboards and share with customers, however relying on a board filter is not good enough to ensure the data is limited to the customer. All it takes is for someone to change the dataset to alter the filters capabilities.
If the option to select the customer for a dashboard was like we do for reports via client mapping, it would be more secure.
Wildcard filtering at the dashboard level in Brightgauge
Please add the ability to use wildcard filters at dashboard level.
CUurrenlty, we can use wildcard filters on gauges, but not on dashboards.
eg: Service Board like %ervice%
Dynamic Date Filter: Add After (n) Days (we already have 'Earlier than (n) Days', it should go both ways)
On past-looking data, we can use 2 filters to achieve a specific, custom range: Last (n) Days // Earlier Than (n) Days Ago
This solution works for looking at date ranges in the past.
BG has Last (N) Days, Earlier than (N) Days, within Next (N) Days, but does not seem to have After (N) Days. I would expect that to be there since it is very similar to the Earlier than (N) Days filter.
I will start with the past-looking metric to explain better:
- Past-Looking Data
- Need: Opportunities where date_became_lead is between 90 – 180 days ago
- Solution:
- Filters:
- Filters:
- Date_became_lead = Last (n) Days {180}
- Date_became_lead = Earlier Than (n) Days Ago {90}
- The combination of these filters yields a list of opportunities created between 90 – 180 days ago, which achieves the purpose.
- Forward-Looking Data
- Need: Opportunities where expected_close_date is between 90 – 180 days in the future
- Solution:
- Expected_Close_Date = Next (n) Days {180}
- Later Than = FIXED DATE
- The combination of these filters yields a list of opportunities closing within the next 180 days and which are also after a fixed date;
- We need this to be dynamic, like it is with the past-looking/”earlier than” data.
Meraki Firmware Upgrade reporting
Allow reporting on upcoming Meraki firmware upgrades.
API module: Get Organization Firmware Upgrades - Meraki Dashboard API v1 - Cisco Meraki Developer Hub
Abillity to customise report name
At the moment we have no power over the name of the PDF report in BrightGauge. We'd like to be able to use a variable as the start of the PDF title, the report name, and then append free text where needed
Something like
240919 - Monthly Service Report - v1.0
[variable] - [variable] - [free text]
Customer support service by UserEcho