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Increase the dataset date ranges

4 months ago • updated by 3 months ago • 1

Having been told recently in our BrightGauge kick off and implementation meetings that a simple client level request could be made to increase any dataset and that the current ones were just the defaults. This turned out to be false and CW Support have told me to raise an enhancement.

For example. The dataset Ticket Statistics Last 240 Days, this isn't even a year of ticket data that for many is the bare minimum to get useful reporting and ticket trends.

I think there shouldn't be any limitations

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3 months ago

Hi Aaron,

Thank you for your message. We would like to inform that BrightGauge do offer Historical data for Customer update tickets, Time Entry. If you don't receive these features set then please raise a support ticket and we would be more than happy to look into the request. Thank you!

Customer support service by UserEcho