Increase the dataset date ranges

5 months ago • updated by 2 weeks ago • 2

Having been told recently in our BrightGauge kick off and implementation meetings that a simple client level request could be made to increase any dataset and that the current ones were just the defaults. This turned out to be false and CW Support have told me to raise an enhancement.

For example. The dataset Ticket Statistics Last 240 Days, this isn't even a year of ticket data that for many is the bare minimum to get useful reporting and ticket trends.

I think there shouldn't be any limitations

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5 months ago

Hi Aaron,

Thank you for your message. We would like to inform that BrightGauge do offer Historical data for Customer update tickets, Time Entry. If you don't receive these features set then please raise a support ticket and we would be more than happy to look into the request. Thank you!

2 weeks ago

We need this as well! I opened a ticket with support and received the following response:

Hey Shannon,
Thank you for your patience while we looked into this one. Please note that after reviewing the screenshot, I see that that post appears to have been made 4 months ago. We discovered several concerns with that dataset, and our team is looking into them.
So currently, the "Tickets stat extended" datasets for cloud with longer date ranges are coming soon but we don't have an exact ETA yet.
Hope this helps! If you have any other questions please feel free to reach out to us at any time.
Pratiksha Mirgude
Software Support Specialist I

**So it seems that they can't extend the date ranges of the data sets.

We need this feature! Many of the datasets allow a filter for "Year to Date" but the dataset does not pull records for a year!?!

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