- BrightGauge
-
Enhancements
+1
ConnectWise "Resolution" & "last updated" notes ingestion to BrightGauge
Request to enable the ingestion of the "Resolution" and "Last Updated" notes from ConnectWise into BrightGauge.
Customer support service by UserEcho
This would be incredibly helpful! I would add an option to just "flag" the note that you want as the "final note". Sometimes we have a few resolution notes throughout the ticket, so if we could just flag the "re-cap" note that would be extremely helpful for our gauges.