Welcome to the BrightGauge Enhancement Forums
The Enhancement Forums is one of several listening posts used to bring enhancement ideas to the ConnectWise Product Management Team. We utilize information from support tickets, information gathered from our onsite Consulting Team and our Sales Team during the sales process, as well as one-on-one or group discussions with our partners.
Do you have an enhancement you want to suggest or have you come across an enhancement you would like our Product Management Team to review? Vote and leave a comment. The more information gathered on the enhancement, the easier it is to make the case to the Product Management Team. The Product Management team automatically reviews enhancements with 250 votes or more and we will provide any updates to that enhancement as they become available.
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BrightGauge DataSource API for ConnectSecure
ConnectSecure reporting has great data, but I'd like to reformat it. Would it be possible to add an API between BrightGauge and ConnectSecure?
Ability to exclude certain filters on gauges and not all of them at once
When you add multiple filters to a board, it would be great if you could exclude certain filters from gauges instead of excluding them all
Dashboard Filters: Exclude Current
There is no option to "Exclude current (day/week/month/year/etc.)" in Dashboard filters like there is in Gauge filters. This would be extremely helpful.
Product Catalog should count all products
I was just informed that when using the Products dataset "Only products updated in the last 24 months will be represented." and "we focus on products that are actively being used. This means that we only include products that are associated with a ticket, agreement, or sales order"
This makes no sense to me. I'm looking to create a snapshot gauge so I can see at a glance how many products I have, and see the same data by category and subcategory, so we can keep the product catalog clean. Since this dataset does not include all the products in the product catalog (not even all the active ones) it would be incomplete.
Gauge search info: Add last used to ID gauges that have not been used in X months.
We have over 30 pages of gauges and 10 people across the organization that are creating gauges (Leadership, Directors, Managers). I can guarantee that there are duplicated gauges and gauges that were created years ago that haven't been used.
I know I can filter by unused as well as last updated but that doesn't give the full picture. It could have been last modified and last used a week ago.
I want to be able to filter based off last maintained AND last used (on a Dashboard/Report/Goal) was 6+ months ago. Having a last used field that would be updated daily would be beneficial.
Add Notes, OS Type, OS Info, and Last Login Name fields from CW Configuration to the Configuration Dataset in BrightGauge
I submitted a support request and was informed the following:
'Notes' field is not available in the API endpoints we currently use in BrightGauge. Unfortunately, we are unable to report on the OS Type, OS Info, and Last Login Name fields with the Cloud integration at this time. The data we pull regarding configuration details does not include these OS fields, so we cannot add them to the dataset(s).
It would be great that I could pull the data point as our clients are requesting those data points.
Format Axis to match Dataset Design
We would like to be able to format the X- or Y-Axis in our chart graph gauges to match the Dataset design - if it's set as a % or $, to be able to format the axis to be the same. For example currently, if we are using a % for data across a period of time, we have a 0 to 1 scale on the Y-axis and the time on the X-Axis. This causes some confusion for clients or colleagues who may be viewing the gauge.
Include created_by field in CW Manage Invoice Data dataset
The Invoice Data dataset contains fields like updated_by and adjusted_by, but not created_by, which seems like a big oversight. We need to be able to report on who created invoices, and the workaround we've been given is to create a custom field, which would rely on someone manually setting that every time they create an invoice.
Retention Policy For Sent Reports
We believe there is a current security and compliance issue with the unlimited retention of reports in the "Sent" reports section. There is no way to automate their deletion after a given time, and no way for BrightGauge support to do it in our behalf. The only method we have found is to manually sort the "Sent" reports in ascending order by age, select all (applies ONLY to the current page), delete, repeat... This is unmanageable, and even if we use a macro recorder to complete the task, we still have to manually set it to run and then watch it to make sure it doesn't delete files inside our chosen retention time.
Customer support service by UserEcho