Welcome to the BrightGauge Enhancement Forums
The Enhancement Forums is one of several listening posts used to bring enhancement ideas to the ConnectWise Product Management Team. We utilize information from support tickets, information gathered from our onsite Consulting Team and our Sales Team during the sales process, as well as one-on-one or group discussions with our partners.
Do you have an enhancement you want to suggest or have you come across an enhancement you would like our Product Management Team to review? Vote and leave a comment. The more information gathered on the enhancement, the easier it is to make the case to the Product Management Team. The Product Management team automatically reviews enhancements with 250 votes or more and we will provide any updates to that enhancement as they become available.
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Show your support for the ideas you like by voting and leaving a comment.
Now get out there and make your voice heard to help BrightGauge grow your company!
Add Resource/Team Member/Ticket Owner in the Project Survey Responses Dataset
It would be very beneficial to be able to report on the team members that are receiving project surveys- similar to the way that you can report on this from a CSAT perspective.
LogicMonitor "Device Alerts" Dataset Sync Frequency Change
Please change the DataSource LogicMonitor - DataSet Device Alerts sync frequency to something much quicker than 4 hours.
30 minutes would be the max that it should refresh.
A gauge of alerts needs to be more "real-time".
Folders to manage and sort dashboards
We have more than 100 dashboards and it is not easy to navigate and fin the one we are looking for. We do use the search and add some dashboard in "favorites" to keep them on top of the list, but having a folder structure would be much better.
There's a related post, in this forum, about hidding dashboards from the drop down list. Having folder would solve this as unused dashboard created by Brightgauge could be moved to a specific folder.
Customizable DataSet Sync Freq
Please make dataset sync frequency adjustable. Syncing a dataset of alerts every 24 hours is not useful.
ex. LogicMonitor -Device Alerts for the past 30 Days
Add PSA Change Approval metrics
This request is to add metrics from the PSA Change Approval to BrightGauge for reporting. This would include information such as number of approved/rejected projects, as well as an extract of the CR data into a gauge / reports.
Access to Child Instances - Addigy
Hello,
In order for us to get Addigy child instance data into BrightGauge, we would need to setup a separate integration for each of the Addigy instances. Can this be setup in a way where we can add multiple instances under the same Addigy integration to BrightGauge?
Update Ninja Datasource to us V2 API
Ninja released an enhanced API (v2) which provides much more information
Microsoft Partner Center Users
Would be very time-saving to have MS Partner Center Users as a data source
Change order of legend
Legend is automatically populated and sometime in an order which is not making sense.
Ability to "move" elements of the legends would be usefull.
Ability to Customise "Legend" Text
We would like the ability to customise the text in the "Legend" field when this is enabled on Gauges.
An example being that a gauge showing tickets in and not in a Waiting SLA has the text in the Legend stating "True" or "False". I would like to be able to rename this text so it is clearer, I.E. "Waiting" or "Not Waiting".
Customer support service by UserEcho
