Welcome to the BrightGauge Enhancement Forums


The Enhancement Forums is one of several listening posts used to bring enhancement ideas to the ConnectWise Product Management Team. We utilize information from support tickets, information gathered from our onsite Consulting Team and our Sales Team during the sales process, as well as one-on-one or group discussions with our partners. 

Do you have an enhancement you want to suggest or have you come across an enhancement you would like our Product Management Team to review?  Vote and leave a comment.  The more information gathered on the enhancement, the easier it is to make the case to the Product Management Team. The Product Management team automatically reviews enhancements with 250 votes or more and we will provide any updates to that enhancement as they become available.

Want to know what the statuses mean?  Click here or on the "Status Legend" in the Links section.

Show your support for the ideas you like by voting and leaving a comment.

Now get out there and make your voice heard to help BrightGauge grow your company!

+1

Adding "Source" field to the Opportunities dataset

Jeff Wainwright 9 months ago 0

We use the "Source" field in opportunities to log where a lead came from.

I'd like to have the source field added to the opportunities dataset so that we can use it for filters and dimension on gauges.

+1

Connectwise Ticket Time Entries Dataset Additions

Matthew Durandt 10 months ago 0

We have a requirement to send clients monthly reports of their tickets along with Summary, Resolution and total Billable time, Total Non-Billable time, Total time along with other details of the ticket. The Ticket Statistics Last 240 Days Dataset has most of this information, would just need to add Resolution and a column showing the type of time entry (B : Billable, NC : No Charge, NB : Do not bill)

+1

Hide Dashboards from Drop-down menu

Shannon Gomes 10 months ago updated by Vincent Toussaint 1 month ago 1

I would like the ability to hide unused Dashboards from the Drop-down Dashboard list without having to delete them.  There are Dashboards created by BrightGauge that we are not currently using, but we don't necessarily want to delete them. We just don't want them in our quick options for viewing.  Now that there is the new Dashboard list view feature, this could show "Hidden" dashboards on its own page, or greyed out on the list with an option to "hide" or "unhide" for all users.  Admins would be able to review the list of hidden dashboards and "unhide" them if we want to begin to use them.

This would make our drop-down list so much easier to manage!

+1

Create dashboad filters based on viewers

Lori Burg 10 months ago 0

We create various KPI dashboards for our internal team.  As the team grows larger having to create filters on multiple dashboards becomes unmanageable.  It would be nice to be able to set the CW user ID when creating a viewer and then set one filter on the dashboard like ownerid = current viewer and member = current viewer. 

This would allow us to build standard dashboards for KPIs and just grant access to the dashboards.

+1

Allow Reports to go out in Excel

Jill Paulus 11 months ago 0

We setup several reports to deliver to our clients throughout the month and the biggest complaint we get back is that the gauges only output to a PDF.  We would love to be able to setup an Excel version of the reports so the clients can easily see the data in ways that work better for them.

+1

Sophos Mobile Endpoint integration datasource to BrightGauge

Mustafa Wasif 1 year ago 0

Sophos Mobile Endpoint data currently cannot be pulled into BrightGauge. It would be nice to have that integration since the computer endpoint is already available.

+1

Ability to Report on the Last User and the External IP Address

Eric Woodrum 1 year ago 0

I'd like to create a BrightGauge that reports on who is "in office" on a given day.

To do that, all I'd need is access to the "Last User" field and the "External IP Address" field.  I could then use that to report on who is in which of our company offices.

+1

Ability to include Default Contact TItle in Company Dataset

jordan henwood 1 year ago 0

We need a way to report on all company default contacts, with the inclusion of their job title.


At the moment from the Company dataset we can see name and email, but aren't able to report on their title.

From the Contact dataset, we can bring up a list of all default contacts but this won't list companies that don't have a default contact.

To avoid the need to have two separate gauges to see who doesn't have a default contact, and then see a list of all default contacts, ideally we'd like to be able to include the Title field in the Company dataset. 

+1

API Upload of Contact emails

Jeff Averbeck 1 year ago 0

Please add an API feature to allow customer emails to be applied to specific reports via data upload

+1

Create custom datasets with cloud or hosted integration

Kimberly Fujita 1 year ago updated by Richard Peelman 8 months ago 1