Welcome to the BrightGauge Enhancement Forums

We have a requirement to send clients monthly reports of their tickets along with Summary, Resolution and total Billable time, Total Non-Billable time, Total time along with other details of the ticket. The Ticket Statistics Last 240 Days Dataset has most of this information, would just need to add Resolution and a column showing the type of time entry (B : Billable, NC : No Charge, NB : Do not bill)

We create various KPI dashboards for our internal team.  As the team grows larger having to create filters on multiple dashboards becomes unmanageable.  It would be nice to be able to set the CW user ID when creating a viewer and then set one filter on the dashboard like ownerid = current viewer and member = current viewer. 

This would allow us to build standard dashboards for KPIs and just grant access to the dashboards.

We setup several reports to deliver to our clients throughout the month and the biggest complaint we get back is that the gauges only output to a PDF.  We would love to be able to setup an Excel version of the reports so the clients can easily see the data in ways that work better for them.

Sophos Mobile Endpoint data currently cannot be pulled into BrightGauge. It would be nice to have that integration since the computer endpoint is already available.

I'd like to create a BrightGauge that reports on who is "in office" on a given day.

To do that, all I'd need is access to the "Last User" field and the "External IP Address" field.  I could then use that to report on who is in which of our company offices.

We need a way to report on all company default contacts, with the inclusion of their job title.

At the moment from the Company dataset we can see name and email, but aren't able to report on their title.

From the Contact dataset, we can bring up a list of all default contacts but this won't list companies that don't have a default contact.

To avoid the need to have two separate gauges to see who doesn't have a default contact, and then see a list of all default contacts, ideally we'd like to be able to include the Title field in the Company dataset. 

Please add an API feature to allow customer emails to be applied to specific reports via data upload

The ability to take a CSV and upload the First, last and email un bulk import for view only user creation. Migrated form Automate into the new RMM is painful when you need to recreated 100s of view only accesses for reporting.

It would be great to report on 'Est. Time Cost' and 'Est. Time Revenue' within the ' Project Phase and Tickets' dataset. This will assist with reporting when looking at actual time spend on a project.