Welcome to the BrightGauge Enhancement Forums
The Enhancement Forums is one of several listening posts used to bring enhancement ideas to the ConnectWise Product Management Team. We utilize information from support tickets, information gathered from our onsite Consulting Team and our Sales Team during the sales process, as well as one-on-one or group discussions with our partners.
Do you have an enhancement you want to suggest or have you come across an enhancement you would like our Product Management Team to review? Vote and leave a comment. The more information gathered on the enhancement, the easier it is to make the case to the Product Management Team. The Product Management team automatically reviews enhancements with 250 votes or more and we will provide any updates to that enhancement as they become available.
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Show your support for the ideas you like by voting and leaving a comment.
Now get out there and make your voice heard to help BrightGauge grow your company!
Cisco Webex Calling Integration
Need CDR and overall calling information as shown in control hub natively. Cisco has rich API capabilities, so this shouldn't be too difficult. Can you bring it into Brightgauge, please?
Connectwise Ticket Time Entries Dataset Additions
We have a requirement to send clients monthly reports of their tickets along with Summary, Resolution and total Billable time, Total Non-Billable time, Total time along with other details of the ticket. The Ticket Statistics Last 240 Days Dataset has most of this information, would just need to add Resolution and a column showing the type of time entry (B : Billable, NC : No Charge, NB : Do not bill)
Gauge for Invoice Group
It would be useful to be able to create a gauge that shows the invoiced amount last month by Invoice Group.
ServiceNow Problem and Case Dataset connection
Can you please develop a connection to Problems and Cases so we can see the Cases related to the Problems?
Hide Dashboards from Drop-down menu
I would like the ability to hide unused Dashboards from the Drop-down Dashboard list without having to delete them. There are Dashboards created by BrightGauge that we are not currently using, but we don't necessarily want to delete them. We just don't want them in our quick options for viewing. Now that there is the new Dashboard list view feature, this could show "Hidden" dashboards on its own page, or greyed out on the list with an option to "hide" or "unhide" for all users. Admins would be able to review the list of hidden dashboards and "unhide" them if we want to begin to use them.
This would make our drop-down list so much easier to manage!
Add CW University as a Dataset in BrightGauge
I would like to see ConnectWise University added as a dataset in BrightGauge so that we can easily report on incomplete or "not started yet" courses. It would be great to setup a leaderboard within our organization and set goals for completion.
N-Central (N-Able) Patching Data
Hello. There is no patching classification data in the Device Patching dataset for the N-Central Datasource. Can this be added? Or be able to see on a machine the status of patches that should be applied per active policy vs all the possible patches that COULD be installed on a machine (drivers, 3rd party, etc)?
I would love to be able to export GOALS into a csv.
GOALS should be exportable. I track weekly for a performance review metric and without the export, such a pain!
Add in Crewhu Data from API
It would be great to pull in all data from the API for Crewhu. We heavily use the internal Badges and currently, only the customer survey is pulled in the BrightGauge.
Customer support service by UserEcho
