Welcome to the BrightGauge Enhancement Forums
The Enhancement Forums is one of several listening posts used to bring enhancement ideas to the ConnectWise Product Management Team. We utilize information from support tickets, information gathered from our onsite Consulting Team and our Sales Team during the sales process, as well as one-on-one or group discussions with our partners.
Do you have an enhancement you want to suggest or have you come across an enhancement you would like our Product Management Team to review? Vote and leave a comment. The more information gathered on the enhancement, the easier it is to make the case to the Product Management Team. The Product Management team automatically reviews enhancements with 250 votes or more and we will provide any updates to that enhancement as they become available.
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Now get out there and make your voice heard to help BrightGauge grow your company!
ConnectWise "Resolution" & "last updated" notes ingestion to BrightGauge
Request to enable the ingestion of the "Resolution" and "Last Updated" notes from ConnectWise into BrightGauge.
Add handling for hiding #div/o! errors
I have many gauges that result in a DIV/0 error (for example client utilisation where a customer hasn't submitted a single ticket returns a DIV/0 error. I'd like to be able to hide these results instead of them showing but at the moment there doesn't seem to be any mechanism for dealing with DIV/0 errors.
"Earlier than (n) Months Ago"
Filter for dates should have an "Earlier than (n) Months ago" for monthly snapshot data scenarios.
Export Client Contacts
Would love the ability to export client data (email address and client name) for usage in my email marketing to Key Account Contacts that receive our monthly account review reports.
Client Mapping Automation
The client mapping process requires a lot of clicking, adding clients one by one. Same thing with contacts to receive reports, they have to be entered one by one. I would like to see some automation using the data in datasources we already have. For instance all our clients are alreadyin our PSA, let me choose which ones I do or don't want to sent reports to, even using a filter like all companies with "x" company classification would be awesome.
For Contacts we coud have filter criteria like "is primary contact" or other things to help define who should receive reports.
MSPbots does this kind of automation using a feature they call "automated contact list", which is a gauge that can then be used as a list of receipients to send a report to.
Documetation about that feature: https://support.mspbots.ai/hc/en-us/articles/9074355649551-Sending-a-Scheduled-Report-Using-the-Automated-Contact-List
Next Step field in Opportunity Dataset
I would like to request that the "Next Step" field gets added to the Opportunity dataset. It would be great to be able to filter Opportunities by those that have a Next Step added. Example of requested field below:

Time Entry Discussion Flag
Currently the API for hosted Manage does not allow the Discussion, Internal, or Resolution Flags to be pulled into BG for use as a filter on data. Would really love to see this become enabled so we can better filter gauges that are looking at Time Entries.
BrightGauge DataSource API for ConnectSecure
ConnectSecure reporting has great data, but I'd like to reformat it. Would it be possible to add an API between BrightGauge and ConnectSecure?
Date filter: Add Next (n) weeks (Mon-Sun), (Sun-Sat), (Sat-Fri)
Add Next week date filter for all date fields.
ITBoost Integration for BrightGauge
The ITBoost Integration, specifically the knowledge base dataset is not useful.
It would be much more useful if all activities were available to report on like "Add" or "Edit" or "Delete". With this information we can report on the activity of our staff updating our documentation and provide this information via dashboard to our customers.
The only available activity is "Get". This activity is not even selectable individually within ITBoost's activity log inside of the program.
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