Welcome to the BrightGauge Enhancement Forums


The Enhancement Forums is one of several listening posts used to bring enhancement ideas to the ConnectWise Product Management Team. We utilize information from support tickets, information gathered from our onsite Consulting Team and our Sales Team during the sales process, as well as one-on-one or group discussions with our partners. 

Do you have an enhancement you want to suggest or have you come across an enhancement you would like our Product Management Team to review?  Vote and leave a comment.  The more information gathered on the enhancement, the easier it is to make the case to the Product Management Team. The Product Management team automatically reviews enhancements with 250 votes or more and we will provide any updates to that enhancement as they become available.

Want to know what the statuses mean?  Click here or on the "Status Legend" in the Links section.

Show your support for the ideas you like by voting and leaving a comment.

Now get out there and make your voice heard to help BrightGauge grow your company!

+4

Hubspot Integration

jordan henwood 11 months ago 0

The ability to plug Hubspot into BrightGauge 

+4

Add option to Response Date filter

Anthony O'Rourke 12 months ago 0

There currently is not an option for "Weekends Only" in the response_date filter, so therefor, I am requesting this option be added as it would make it easier to create gauges for other half of my team that works afterhours and on the weekends.

+3

Additional math & logic in calculated columns

Matt McGrath 3 months ago 0

We use calculated columns in Brightgauge table gauges, but find we occasionally need more complex logic than is available in the calculated columns - for example,

  • max, min
  • coalesce
  • conditional logic and comparisons like equal to, greater than, lesser than (for example, if A+B > X, then display X, otherwise display A + B)

+3

Gauge level security & User restriction

Joe Davidson 5 months ago 0

Currently, the only way to restrict specific gauges is by restricting datasets at the user level and I need the ability to secure gauges and limit to specific users without restricting the data set as the data set in question is used by other members of my team.

The request is 

+3

Next Step field in Opportunity Dataset

Kayla Hendrikz 5 months ago 0

I would like to request that the "Next Step" field gets added to the Opportunity dataset. It would be great to be able to filter Opportunities by those that have a Next Step added. Example of requested field below:

Image 4124

+3

ConnectWise "Resolution" & "last updated" notes ingestion to BrightGauge

Wioletta Barylska 7 months ago updated by Shannon Gomes 7 months ago 1

Request to enable the ingestion of the "Resolution" and "Last Updated" notes from ConnectWise into BrightGauge. 

+3

ITBoost Integration for BrightGauge

Jake Avery 10 months ago 0

The ITBoost Integration, specifically the knowledge base dataset is not useful.

It would be much more useful if all activities were available to report on like "Add" or "Edit" or "Delete".  With this information we can report on the activity of our staff updating our documentation and provide this information via dashboard to our customers.

The only available activity is "Get".  This activity is not even selectable individually within ITBoost's activity log inside of the program.

+3

Dataset for Datto RMM statistics on Antivirus, Defender, and EDR deployments

Paul Wegner 10 months ago 0

The Datto RMM datasource does not currently have any datasets that support reporting on the status of deployed security products/features such as Windows Defender, Antivirus, and Datto EDR. Please consider adding this so we can provide a more complete overview of device compliance other than just Patch Management.

+3

Ability to report on Retired assets in ConnectWise Automate

jordan henwood 10 months ago 0

We'd like the ability to report on retired assets in Automate. We have a client that requires information on historical assets, but these don't pull into BrightGauge

+3

Increase the dataset date ranges

Aaron Beal 11 months ago updated by Shannon Gomes 6 months ago 2

Having been told recently in our BrightGauge kick off and implementation meetings that a simple client level request could be made to increase any dataset and that the current ones were just the defaults. This turned out to be false and CW Support have told me to raise an enhancement.

For example. The dataset Ticket Statistics Last 240 Days, this isn't even a year of ticket data that for many is the bare minimum to get useful reporting and ticket trends.

I think there shouldn't be any limitations