Welcome to the BrightGauge Enhancement Forums
The Enhancement Forums is one of several listening posts used to bring enhancement ideas to the ConnectWise Product Management Team. We utilize information from support tickets, information gathered from our onsite Consulting Team and our Sales Team during the sales process, as well as one-on-one or group discussions with our partners.
Do you have an enhancement you want to suggest or have you come across an enhancement you would like our Product Management Team to review? Vote and leave a comment. The more information gathered on the enhancement, the easier it is to make the case to the Product Management Team. The Product Management team automatically reviews enhancements with 250 votes or more and we will provide any updates to that enhancement as they become available.
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Show your support for the ideas you like by voting and leaving a comment.
Now get out there and make your voice heard to help BrightGauge grow your company!
Brightgauge: Download Customer Statements as a PDF
I often email clients account invoice/payment statements - sometimes I like to send these from an alternative email addresses so I can track bad payer communications etc.
There's no way to download the PDF which is sent out!
This should be something I can generate and send from within Connectwise if required so that all the email logs are together.
There is a PDF generated, as it can be sent out, but the only work around is to send it to myself and download from there - crackers.
Newly Installed Software Report
I would like to see a gauge that can tell whether a new piece of software has been installed? The existing gauge will only tell us whether the package has been installed/updaed. It would be helpful for us as MSP's to be able to look at newly installed pieces of software from the last week or month to determine if something was installed maliciously or unintentionally. We could then send this report to our client for review without having to wade through all of the other software updates that may have occurred.
Add custom fields to Quickbooks datasets.
We would like to have Quickbooks Custom fields exposed to the Profit and Loss Details dataset. This would be a great help to us for filtering purposes. We use some custom fields for categorization.
Do not require SSO for Brightgauge Viewers
We build client dashboards and as a result have many clients as guests in our 365 tenant.
If sso is required we will have to make them full users, and set them up with SSO to see the boards, which is horrible.
Ability to add Logo's /customize reports for each customer.
Add addional logo's/customization to the reports so that we can personalize them for each customer. at the meoemnt we can only have one logo on all reports
Please add Median as a measure option
I would like to see the median ticket age for example, not the average, as average is highly sensitive to extreme high or low values (outliers).
Same goes for a lot of different KPIs.
Median should be a choice in the same way as "count", "sum" and "average".
Blackpoint Cyber Integration
Would like to see this and be able to report on machines and licensed accounts pulled in BlackPoint
CrowdStrike Integration
We use CrowdStrike for EDR so it would be great if there was an API integration to report on threat metrics and assets.
N-Able Cove Data Protection Integration
Summary:
Requesting a native integration between Cove Data Protection and BrightGauge to enable direct reporting and dashboarding of backup metrics within BrightGauge.
Business Need:
As an MSP, centralized reporting is critical for proactive monitoring, SLA tracking, and executive-level visibility.
Requested Functionality:
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API-based data sync between Cove and BrightGauge
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Visibility into backup status (success/failure), last backup time, and device health
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Storage utilization and growth reporting
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Alerting metrics for failed or overdue backups
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Client-level and global reporting support
Customer support service by UserEcho
