Welcome to the BrightGauge Enhancement Forums
The Enhancement Forums is one of several listening posts used to bring enhancement ideas to the ConnectWise Product Management Team. We utilize information from support tickets, information gathered from our onsite Consulting Team and our Sales Team during the sales process, as well as one-on-one or group discussions with our partners.
Do you have an enhancement you want to suggest or have you come across an enhancement you would like our Product Management Team to review? Vote and leave a comment. The more information gathered on the enhancement, the easier it is to make the case to the Product Management Team. The Product Management team automatically reviews enhancements with 250 votes or more and we will provide any updates to that enhancement as they become available.
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Now get out there and make your voice heard to help BrightGauge grow your company!
API Upload of Contact emails
Please add an API feature to allow customer emails to be applied to specific reports via data upload
Upload for Brightgauge View only
The ability to take a CSV and upload the First, last and email un bulk import for view only user creation. Migrated form Automate into the new RMM is painful when you need to recreated 100s of view only accesses for reporting.
Add Est. Time Cost and Est. Time Revenue to ' Project Phase and Tickets' dataset
It would be great to report on 'Est. Time Cost' and 'Est. Time Revenue' within the ' Project Phase and Tickets' dataset. This will assist with reporting when looking at actual time spend on a project.
Add site_name as field on Configuration dataset.
Brightgauge support aren't able to pull through the Site at this stage as they're "not accounting for an endpoint in our API calls that would correlate to the Site". Support has suggested that I create a partner request for this to compliment their own feature request.
Increase 300 character limit for Time Entry notes pulled from PSA
I would like to pull more than 300 chars, ideally 1,000, from Time Entry notes. This is because we want to pull specific time entry notes into customer facing reports being generated from BrightGauge, as this saves us a lot of time adding the text manually into reports.
I have been told that BG is not limiting the chars and it is the PSA API, however I figured worth raising on here because the direct impact of this is data coming into BG.
Add Variables!
It would make a lot of my gauges easier if there was a design option to use specific variables without having to manually adjust numbers every time certain things change. For example: %customers% would be the total number of customers and %endpoints% would be the total number of endpoints. Even just letting me define a value for %placeholder% so I only need to make one change would be very useful.
Add field in Service Now Tasks Dataset to pull through the “Reason” field of the ESC (Escalation) records
Add field in Service Now Tasks Dataset to pull through the “Reason” field of the ESC (Escalation) records
Need a dataset that contains Budget data entered into Xero
There are no datasets available with the Xero data source that has the budget information entered into Xero. We are wanting to create gauges that track revenues and costs against our budget.
Add PSA Change Approval metrics
This request is to add metrics from the PSA Change Approval to BrightGauge for reporting. This would include information such as number of approved/rejected projects, as well as an extract of the CR data into a gauge / reports.
Customer support service by UserEcho
