Welcome to the BrightGauge Enhancement Forums
The Enhancement Forums is one of several listening posts used to bring enhancement ideas to the ConnectWise Product Management Team. We utilize information from support tickets, information gathered from our onsite Consulting Team and our Sales Team during the sales process, as well as one-on-one or group discussions with our partners.
Do you have an enhancement you want to suggest or have you come across an enhancement you would like our Product Management Team to review? Vote and leave a comment. The more information gathered on the enhancement, the easier it is to make the case to the Product Management Team. The Product Management team automatically reviews enhancements with 250 votes or more and we will provide any updates to that enhancement as they become available.
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Show your support for the ideas you like by voting and leaving a comment.
Now get out there and make your voice heard to help BrightGauge grow your company!
Access to Child Instances - Addigy
Hello,
In order for us to get Addigy child instance data into BrightGauge, we would need to setup a separate integration for each of the Addigy instances. Can this be setup in a way where we can add multiple instances under the same Addigy integration to BrightGauge?
Integration with ScreenConnect
Integration with ScreenConnect. Current integration of the Remote Access Dataset through RMM does not allow us to build gauges to monitor ScreenConnect Agent Health and versions. This is a major oversight for Service Departments that review their agent health and can not depend on the application updating accordingly.
Goals - Check in frequency - Add Monthly and Quarterly
It would be great if we could change the frequency of check in for Goals. I could use this more if there was a monthly and quarterly check in option.
Thanks!
Device Details pod and custom fields add to API for BrightGauge reporting
Need to report on Device Details pod.
fields are:
| IP Address: | ||
| Default Gateway: | ||
| CPU Speed: | ||
| Physical Memory: | ||
| Local Drives: | ||
| Device ID: | ||
| MAC Address: | ||
| OS Type: | ||
| OS Info: | ||
| Last Login Name: |
csv download on Report Drilldown
On gauges within Brightgauge you can download a csv via the button when drilling down into a gauge, this option is not available in scheduled reports. Can it please be enabled.
Deeplinks needed in ServiceNow Cases dataset
Hi, You have multiple ServiceNow datasets, the Incident and ServiceRequest ones have Deeplinking enabled.
The Cases dataset does not have deeplinking, this is has a real impact on workflow, cutting and pasting case numbers is very slow.
If you could add a Deeplink for cases as well it would be a significant improvement.
Thanks
Button to opt-in to see debug logging on Sync Failures
Allow partners to choose to enable debugging logging for the sync failures section. Allowing Partners to see the additional error logging the Brightgauge support team can see that us partners cannot. Keeping it opt-in to retain the easy experience for partners that don't need/want the extra information
Enable Favourites for all Viewers
Currently only Users (Admins) have access to the favourite dashboard feature, enable this for all accounts.
Add in the ability for BrightGauage drilldown to link with the CW RMM endpoints
Much like automate, when you get a list of endpoints from CW RMM, have the ability to like directly to them.
Customer support service by UserEcho
