Welcome to the BrightGauge Enhancement Forums
The Enhancement Forums is one of several listening posts used to bring enhancement ideas to the ConnectWise Product Management Team. We utilize information from support tickets, information gathered from our onsite Consulting Team and our Sales Team during the sales process, as well as one-on-one or group discussions with our partners.
Do you have an enhancement you want to suggest or have you come across an enhancement you would like our Product Management Team to review? Vote and leave a comment. The more information gathered on the enhancement, the easier it is to make the case to the Product Management Team. The Product Management team automatically reviews enhancements with 250 votes or more and we will provide any updates to that enhancement as they become available.
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Show your support for the ideas you like by voting and leaving a comment.
Now get out there and make your voice heard to help BrightGauge grow your company!
Ability to add Logo's /customize reports for each customer.
Add addional logo's/customization to the reports so that we can personalize them for each customer. at the meoemnt we can only have one logo on all reports
Please add Median as a measure option
I would like to see the median ticket age for example, not the average, as average is highly sensitive to extreme high or low values (outliers).
Same goes for a lot of different KPIs.
Median should be a choice in the same way as "count", "sum" and "average".
Blackpoint Cyber Integration
Would like to see this and be able to report on machines and licensed accounts pulled in BlackPoint
CrowdStrike Integration
We use CrowdStrike for EDR so it would be great if there was an API integration to report on threat metrics and assets.
Pull in Services for Bright Gauge Integration
Hello, could you please allow us to pull services information into bright gauge? Right now its just applications but some software that we want to report on only appear as services, not applications.
The bar chart colour does not match with the colour in legend
The bar chart colour does not match with the colour in legend. Can BrightGauge fix this bug?
Drop down option in Dashboards
It would be nice to have a custom drop down option for dashboards to apply filters. For example, in my case I have multiple clients that I want to create a dashboard for but instead of having to create multiple dashboards for each client a simple custom drop down option would be wonderful. This would be very similar to when you select multiple company's while creating a report. Currently in Reports, you can create the report and in the preview there is a drop down of all the selected company's. There is a way to do this with the filter option, but it is a pain to have to always unselect all the companies you do not wish to see data for.
Reporting on breached tickets that are in waiting status
We are able to get a list of breached tickets as long as their status is 'Active'. However we are unable to get a list of tickets that are breached when they are in 'Waiting' status, especially for those breaching Resolution.
This should definitely be part of the functionality
Customer support service by UserEcho
