Welcome to the BrightGauge Enhancement Forums
The Enhancement Forums is one of several listening posts used to bring enhancement ideas to the ConnectWise Product Management Team. We utilize information from support tickets, information gathered from our onsite Consulting Team and our Sales Team during the sales process, as well as one-on-one or group discussions with our partners.
Do you have an enhancement you want to suggest or have you come across an enhancement you would like our Product Management Team to review? Vote and leave a comment. The more information gathered on the enhancement, the easier it is to make the case to the Product Management Team. The Product Management team automatically reviews enhancements with 250 votes or more and we will provide any updates to that enhancement as they become available.
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Show your support for the ideas you like by voting and leaving a comment.
Now get out there and make your voice heard to help BrightGauge grow your company!
Reporting on breached tickets that are in waiting status
We are able to get a list of breached tickets as long as their status is 'Active'. However we are unable to get a list of tickets that are breached when they are in 'Waiting' status, especially for those breaching Resolution.
This should definitely be part of the functionality
Reset scheduled report to template
Currently if you have scheduled reports using a report template, and then make changes to the template, those changes are not reflected next time the scheduled report runs.
The only way to update the scheduled report is to start from scratch and schedule a new report using the updated template.
Have the ability within a scheduled report config to revert/reset the layout to the active template would be a massive time saver.
Pull Customer Updated flag for Connectwise Project Tickets
It would be great if we could have a datapoint similar to the Customer Updated flag for CW service tickets that can view Customer Updated flag for CW project tickets.
Add "Received date" field to Purchase Order Dataset
In Connectwise Purchase Order, we can see the purchase that.
That would be great to track it through brightgauge, this way we would be able to see our inventory age quickly.
Embed Gauges into PowerPoint Slides
We use powerpoint to present this data to clients and would be good for us to have these embedded into slides so that we can interact with them
Send report as CSV option
As well as having a pdf options, have the ability to export the report as a CSV. This will allow those of us who want to do granular reporting utilize items such as PowerBI to graph and trend this over and beyond the 240 days available in brightgauge.
Send a report from Brightgauge as a Spreadsheet
Why can't we send reports with the data as an attachment in the csv or xlsx format? This is much more helpful in some cases than PDF.
Ticket Template Data
We would like to pull data from Ticket Templates in ConnectWise PSA. We have recurring events that happen for some or all of our clients and want to be able to build a gauge to ensure that no clients have been missed. We would want to cross reference the Ticket Template Data with Company data and Service tickets.
Customer support service by UserEcho
