Welcome to the BrightGauge Enhancement Forums

The API currently does not show anywhere in the Opportunity or Products APIs if a product on a Won opportunity was billed or not.

I'd like to be able to build a gauge showing any products have not had an agreement set up for them yet.  This would help us ensure we're not missing anything on the billing side.

I had asked BG support to add this to a dataset but since it's not in the API, it's not available.

We often have several resources (techs) working collectively on tickets. We have escalation levels so that level 1 techs initially work on a ticket, if they cant resolve it the ticket gets escalated to level 2 and so forth up the tech experience line.

We keep all of the techs who work on a ticket following that ticket so that they can see and learn from their colleagues on how to resolve the higher levels.

We need to create a dashboard for each of our techs if I was to do this by creating individual gauges, I would need at least 5 gauges (possibly more depending on what we decide the techs needs to monitor) per tech PLUS a dashboard for each (140 gauges, 28 dashboards). As we grow that is going to become extremely unmanageable. If I can do an “is like” filter on the resources list I only need 5 gauges and 28 dashboards – realistic and manageable. Can the option of filtering boards based on ALL techs assigned be implemented (Ie put the capability of an Is Like filter on the dashboard fields)

We needed to split each column of a gauge to several gauges but this then made it not possible to get the total value of all columns as they were now separate gauges. 

We use the "Source" field in opportunities to log where a lead came from.

I'd like to have the source field added to the opportunities dataset so that we can use it for filters and dimension on gauges.

We create various KPI dashboards for our internal team.  As the team grows larger having to create filters on multiple dashboards becomes unmanageable.  It would be nice to be able to set the CW user ID when creating a viewer and then set one filter on the dashboard like ownerid = current viewer and member = current viewer. 

This would allow us to build standard dashboards for KPIs and just grant access to the dashboards.

Currently the API for hosted Manage does not allow the Discussion, Internal, or Resolution Flags to be pulled into BG for use as a filter on data.  Would really love to see this become enabled so we can better filter gauges that are looking at Time Entries.

We setup several reports to deliver to our clients throughout the month and the biggest complaint we get back is that the gauges only output to a PDF.  We would love to be able to setup an Excel version of the reports so the clients can easily see the data in ways that work better for them.

Sophos Mobile Endpoint data currently cannot be pulled into BrightGauge. It would be nice to have that integration since the computer endpoint is already available.

I'd like to create a BrightGauge that reports on who is "in office" on a given day.

To do that, all I'd need is access to the "Last User" field and the "External IP Address" field.  I could then use that to report on who is in which of our company offices.

We need a way to report on all company default contacts, with the inclusion of their job title.

At the moment from the Company dataset we can see name and email, but aren't able to report on their title.

From the Contact dataset, we can bring up a list of all default contacts but this won't list companies that don't have a default contact.

To avoid the need to have two separate gauges to see who doesn't have a default contact, and then see a list of all default contacts, ideally we'd like to be able to include the Title field in the Company dataset.