Welcome to the BrightGauge Enhancement Forums

We use calculated columns in Brightgauge table gauges, but find we occasionally need more complex logic than is available in the calculated columns - for example,

• max, min
• coalesce
• conditional logic and comparisons like equal to, greater than, lesser than (for example, if A+B > X, then display X, otherwise display A + B)

When exporting a gauge to a CSV unless it's a list gauge the headers are lost. Please allow all headers to be kept in the format. 

When filtering on dates using Dashboard Filters, there is no option to specify a custom date range, despite there being an option for this in the Gauge Editor

We need to be able to report on who the referral is on opportunities within BrightGauge. I was told this is not part of the Opportunity Dataset and that it can't be added.  How are we to use BrightGuage and report on this data?  The only option is "referral flag" which is meaningless to being able to report on referrals made by individuals to track opportunity results.

Please escalate this request.

We would love to have Extra Data Fields created in Connectwise Automate be available in Brightgauge.  We have reports that are stuck in the CW Automate reporting tool that we would love to automate thru Brightguage but much of the data is inaccessible to Brightgauge.  Some other data that we would like to access from Automate are Warranty dates brought in thru the ScalePad/WarrantyMaster plugin for Connectwise Automate.

Currently there is a gauge that is called Sophos MDR Threats. This gauge is just open alerts in Sophos, and has nothing to do with actual threat hunting or MDR created tickets. This gauge should be renamed to something like Sophos Alerts.

If it is possible could you please pull the actual Sophos MDR tickets opened per client into Brightgauge that would be very helpful in client facing reports, and for QBRs/vCIOs.

I have individualized daily Reports I send to each Account Manager -- I was able to use a Template to create these, but making changes or updates to the Template does not change the Reports it created; I have to update every one individually every time I change anything. Having a Parent/Child relationship between Templates and Reports created from them would make that feasible.

Having been told recently in our BrightGauge kick off and implementation meetings that a simple client level request could be made to increase any dataset and that the current ones were just the defaults. This turned out to be false and CW Support have told me to raise an enhancement.

For example. The dataset Ticket Statistics Last 240 Days, this isn't even a year of ticket data that for many is the bare minimum to get useful reporting and ticket trends.

I think there shouldn't be any limitations 

There currently is not an option for "Weekends Only" in the response_date filter, so therefor, I am requesting this option be added as it would make it easier to create gauges for other half of my team that works afterhours and on the weekends.

I'd like to be able to create dashboards and share with customers, however relying on a board filter is not good enough to ensure the data is limited to the customer.  All it takes is for someone to change the dataset to alter the filters capabilities.  

If the option to select the customer for a dashboard was like we do for reports via client mapping, it would be more secure.