Welcome to the BrightGauge Enhancement Forums


The Enhancement Forums is one of several listening posts used to bring enhancement ideas to the ConnectWise Product Management Team. We utilize information from support tickets, information gathered from our onsite Consulting Team and our Sales Team during the sales process, as well as one-on-one or group discussions with our partners. 

Do you have an enhancement you want to suggest or have you come across an enhancement you would like our Product Management Team to review?  Vote and leave a comment.  The more information gathered on the enhancement, the easier it is to make the case to the Product Management Team. The Product Management team automatically reviews enhancements with 250 votes or more and we will provide any updates to that enhancement as they become available.

Want to know what the statuses mean?  Click here or on the "Status Legend" in the Links section.

Show your support for the ideas you like by voting and leaving a comment.

Now get out there and make your voice heard to help BrightGauge grow your company!

+1

Ability to Customise "Legend" Text

Luca Whiteway 2 months ago 0

We would like the ability to customise the text in the "Legend" field when this is enabled on Gauges.

An example being that a gauge showing tickets in and not in a Waiting SLA has the text in the Legend stating "True" or "False". I would like to be able to rename this text so it is clearer, I.E. "Waiting" or "Not Waiting".

+1

Hiding a Gauge in a Report if the Gauge is Empty

Jason Lang 2 months ago 0

We would love to see the ability to hide a gauge if the gauge has no data in it.  We have a long software report that lists versions of specific software we manage but not all of the applications are found on all sites which creates reports with logs of blank entries.  If we could set a gauge in a report to not be shown at all if no data was populated in the query, that would make the report so much more readable for us.

+1

Expose Automate Extra Data Fields to Brightgauge

Jason Lang 2 months ago 0

We would love to have Extra Data Fields created in Connectwise Automate be available in Brightgauge.  We have reports that are stuck in the CW Automate reporting tool that we would love to automate thru Brightguage but much of the data is inaccessible to Brightgauge.  Some other data that we would like to access from Automate are Warranty dates brought in thru the ScalePad/WarrantyMaster plugin for Connectwise Automate.

+1

Client Mapping Automation

Chad McDonald 3 months ago 0

The client mapping process requires a lot of clicking, adding clients one by one.  Same thing with contacts to receive reports, they have to be entered one by one.  I would like to see some automation using the data in datasources we already have.  For instance all our clients are alreadyin our PSA, let me choose which ones I do or don't want to sent reports to, even using a filter like all companies with "x" company classification would be awesome.

For Contacts we coud have filter criteria like "is primary contact" or other things to help define who should receive reports.

MSPbots does this kind of automation using a feature they call "automated contact list", which is a gauge that can then be used as a list of receipients to send a report to.

Documetation about that feature: https://support.mspbots.ai/hc/en-us/articles/9074355649551-Sending-a-Scheduled-Report-Using-the-Automated-Contact-List

+1

Adding "Source" field to the Opportunities dataset

Jeff Wainwright 4 months ago 0

We use the "Source" field in opportunities to log where a lead came from.

I'd like to have the source field added to the opportunities dataset so that we can use it for filters and dimension on gauges.

+1

Time Entry Discussion Flag

Jill Paulus 6 months ago updated by Shannon Gomes 6 months ago 1

Currently the API for hosted Manage does not allow the Discussion, Internal, or Resolution Flags to be pulled into BG for use as a filter on data.  Would really love to see this become enabled so we can better filter gauges that are looking at Time Entries.

+1

Dashboard Filters: Exclude Current

Nick Lauve 7 months ago 0

There is no option to "Exclude current (day/week/month/year/etc.)" in Dashboard filters like there is in Gauge filters.  This would be extremely helpful.

+1

Sophos Mobile Endpoint integration datasource to BrightGauge

Mustafa Wasif 8 months ago 0

Sophos Mobile Endpoint data currently cannot be pulled into BrightGauge. It would be nice to have that integration since the computer endpoint is already available.

+1

Date filter: Add Next (n) weeks (Mon-Sun), (Sun-Sat), (Sat-Fri)

Dustin Morse 8 months ago 0

Add Next week date filter for all date fields. 

+1

Add Notes, OS Type, OS Info, and Last Login Name fields from CW Configuration to the Configuration Dataset in BrightGauge

Chi Pakenham 9 months ago 0

I submitted a support request and was informed the following: 


'Notes' field is not available in the API endpoints we currently use in BrightGauge. Unfortunately, we are unable to report on the OS Type, OS Info, and Last Login Name fields with the Cloud integration at this time. The data we pull regarding configuration details does not include these OS fields, so we cannot add them to the dataset(s).

It would be great that I could pull the data point as our clients are requesting those data points.