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ITBoost Integration for BrightGauge
The ITBoost Integration, specifically the knowledge base dataset is not useful.
It would be much more useful if all activities were available to report on like "Add" or "Edit" or "Delete". With this information we can report on the activity of our staff updating our documentation and provide this information via dashboard to our customers.
The only available activity is "Get". This activity is not even selectable individually within ITBoost's activity log inside of the program.
Customer support service by UserEcho