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The client mapping process requires a lot of clicking, adding clients one by one.  Same thing with contacts to receive reports, they have to be entered one by one.  I would like to see some automation using the data in datasources we already have.  For instance all our clients are alreadyin our PSA, let me choose which ones I do or don't want to sent reports to, even using a filter like all companies with "x" company classification would be awesome.

For Contacts we coud have filter criteria like "is primary contact" or other things to help define who should receive reports.

MSPbots does this kind of automation using a feature they call "automated contact list", which is a gauge that can then be used as a list of receipients to send a report to.

Documetation about that feature: https://support.mspbots.ai/hc/en-us/articles/9074355649551-Sending-a-Scheduled-Report-Using-the-Automated-Contact-List

We often have several resources (techs) working collectively on tickets. We have escalation levels so that level 1 techs initially work on a ticket, if they cant resolve it the ticket gets escalated to level 2 and so forth up the tech experience line.

We keep all of the techs who work on a ticket following that ticket so that they can see and learn from their colleagues on how to resolve the higher levels.

We need to create a dashboard for each of our techs if I was to do this by creating individual gauges, I would need at least 5 gauges (possibly more depending on what we decide the techs needs to monitor) per tech PLUS a dashboard for each (140 gauges, 28 dashboards). As we grow that is going to become extremely unmanageable. If I can do an “is like” filter on the resources list I only need 5 gauges and 28 dashboards – realistic and manageable. Can the option of filtering boards based on ALL techs assigned be implemented (Ie put the capability of an Is Like filter on the dashboard fields)

While we can limit entire datasets, we want our team to be able to use most of the data in the dataset, but not be able to access the "member cost" field from a member profile. 

We needed to split each column of a gauge to several gauges but this then made it not possible to get the total value of all columns as they were now separate gauges. 

Need CDR and overall calling information as shown in control hub natively.  Cisco has rich API capabilities, so this shouldn't be too difficult.  Can you bring it into Brightgauge, please?

We use the "Source" field in opportunities to log where a lead came from.

I'd like to have the source field added to the opportunities dataset so that we can use it for filters and dimension on gauges.

We have a requirement to send clients monthly reports of their tickets along with Summary, Resolution and total Billable time, Total Non-Billable time, Total time along with other details of the ticket. The Ticket Statistics Last 240 Days Dataset has most of this information, would just need to add Resolution and a column showing the type of time entry (B : Billable, NC : No Charge, NB : Do not bill)

It would be useful to be able to create a gauge that shows the invoiced amount last month by Invoice Group.  

Can you please develop a connection to Problems and Cases so we can see the Cases related to the Problems?

I would like the ability to hide unused Dashboards from the Drop-down Dashboard list without having to delete them.  There are Dashboards created by BrightGauge that we are not currently using, but we don't necessarily want to delete them. We just don't want them in our quick options for viewing.  Now that there is the new Dashboard list view feature, this could show "Hidden" dashboards on its own page, or greyed out on the list with an option to "hide" or "unhide" for all users.  Admins would be able to review the list of hidden dashboards and "unhide" them if we want to begin to use them.

This would make our drop-down list so much easier to manage!