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Could an option for displaying Column Totals please be added into the Drilldown?

3CX is one of the biggest players in the world of IP telephony. Several call centers and MSP use it. Their (3CX) reports aren't great, so it would be very beneficial to have an integration between 3CX and BG to create reports and dashboards.

They have good doc on their Rest API: How to Use 3CX Configuration API

We need to be able to report on who the referral is on opportunities within BrightGauge. I was told this is not part of the Opportunity Dataset and that it can't be added.  How are we to use BrightGuage and report on this data?  The only option is "referral flag" which is meaningless to being able to report on referrals made by individuals to track opportunity results.

Please escalate this request.

I have individualized daily Reports I send to each Account Manager -- I was able to use a Template to create these, but making changes or updates to the Template does not change the Reports it created; I have to update every one individually every time I change anything. Having a Parent/Child relationship between Templates and Reports created from them would make that feasible.

Request to enable the ingestion of the "Resolution" and "Last Updated" notes from ConnectWise into BrightGauge. 

At the moment we have no power over the name of the PDF report in BrightGauge. We'd like to be able to use a variable as the start of the PDF title, the report name, and then append free text where needed

Something like

240919 - Monthly Service Report - v1.0

[variable] - [variable] - [free text]

There currently is not an option for "Weekends Only" in the response_date filter, so therefor, I am requesting this option be added as it would make it easier to create gauges for other half of my team that works afterhours and on the weekends.

On past-looking data, we can use 2 filters to achieve a specific, custom range: Last (n) Days // Earlier Than (n) Days Ago

This solution works for looking at date ranges in the past.

BG has Last (N) Days, Earlier than (N) Days, within Next (N) Days, but does not seem to have After (N) Days. I would expect that to be there since it is very similar to the Earlier than (N) Days filter.

I will start with the past-looking metric to explain better:

1. Past-Looking Data
1. Need: Opportunities where date_became_lead is between 90 – 180 days ago
2. Solution:

1. Filters:
2. Filters:

1. Date_became_lead = Last (n) Days {180}
2. Date_became_lead = Earlier Than (n) Days Ago {90}
3. The combination of these filters yields a list of opportunities created between 90 – 180 days ago, which achieves the purpose.
1. Forward-Looking Data
1. Need: Opportunities where expected_close_date is between 90 – 180 days in the future
2. Solution:

1. Expected_Close_Date = Next (n) Days {180}
2. Later Than = FIXED DATE
3. The combination of these filters yields a list of opportunities closing within the next 180 days and which are also after a fixed date;
1. We need this to be dynamic, like it is with the past-looking/”earlier than” data.

We would love to have Extra Data Fields created in Connectwise Automate be available in Brightgauge.  We have reports that are stuck in the CW Automate reporting tool that we would love to automate thru Brightguage but much of the data is inaccessible to Brightgauge.  Some other data that we would like to access from Automate are Warranty dates brought in thru the ScalePad/WarrantyMaster plugin for Connectwise Automate.

Currently there is a gauge that is called Sophos MDR Threats. This gauge is just open alerts in Sophos, and has nothing to do with actual threat hunting or MDR created tickets. This gauge should be renamed to something like Sophos Alerts.

If it is possible could you please pull the actual Sophos MDR tickets opened per client into Brightgauge that would be very helpful in client facing reports, and for QBRs/vCIOs.