Right now, any older opportunity that is approved and turned into a S/O or project may have old contact details for finance. Invoices then are delivered to that contact regardless of who is listed on the finance page. This is so silly, a client may have multiple parent agreements. The finance page contact should be the default, overriding all else unless specifically designated. Like, make the agreement default to leave the finance contact blank, it can be filled in if a client for some reason wants one agreement billed separately. This has caused so much trouble with our clients, it's very frustrating. 

I'd like to be able to review the chat transcript from tickets retroactively, without manually "saving" each transcript. This is a basic feature that so many other tools/services have and it is a major negative of the ConnectWise Home/Support functionality.

In CW Home -> Support I can see all my current and old cases with ConnectWise.  Open cases will be listed first and then the closed ones. But when status is changed to "Event / Call Scheduled" the case seemingly vanishes from my view. Except it's not really gone, it's just at the bottom of my list, below all my "closed" tickets. I can find it my searching for the case number or changing page to the last one.

Can you please change the ordering priority so that "Event / Call Scheduled" is together with other open cases?

I hate that when I edit a post I can't change the "subject".  Can we please get that functionality?

Thank you so much for adding a "ConnectWise RMM" forum. Now I know exactly where to post my RMM questions.

Please do the same for other products. I'm not sure where to post questions about PSA, for instance.

Add Teamviewer version 15 to the Uninstall Teamviewer task. The current task fails to remove version 15.

In home we would like to been able of selecting what a user can access.
Because permissions a related to Asio, then an external user must see everything in Asio not only RMM.

I would like a dashboard that I can add all of the connectwise services I use to for easy access, instead of going to each site seperately.  Maybe allow it to give some interface and then allow you to click on it and it takes you to the website for the service.  It would also be amazong to allow API connections from the dashboard to products outside of connectwise.  I currently use Manage, ASIO RMM, Acronis, Screen Connect, previously used sentinel One, outside RMM app, and proofpoint.  Not to mention the universary, connectwise home, and marketplace.  All offer different integratiosn but after 3 to 4 services it gets confusing on what is integrated to what.