Need the ability to set the perceived ticket severity / priority. Example, just because connectwise deems a ticket a priority 100 doesn't mean that we do. Maybe have a connectwise priority and a customer severity. This could help when determining ticket urgency. 

Prompt us when creating a ticket how severe the problem is. If we select something like 0 create a popup making us acknowledge that the system is unusable or something. 

• Severity 0 - Enterprise System Down
• Severity 1 - Business Critically Impacted
• Severity 2 - Business Moderately Impacted
• Severity 3 – General Question Low Impact

But most important, let us change these severities. Just because it's a severity 3 today or when the ticket was created doesn't mean it didn't move to a severity 2 or severity 1 while time has passed. If we change it, prompt us for the justification of the change. 

It would be helpful to able to search for tickets in the portal by the member that logged that ticket

We are planning on moving from Automate to RMM and have made extensive use of the "If User Response" function that allows options for the user when executing a script from the tray menu to choose whether they want to continue installing a package or whether they clicked on the script by mistake and don't want to install the package. This also allows for custom actions such as prompting for the user if they simply want to uninstall the package, reinstall the package or simply configure the existing package that is already installed. This "If User Response" isn't currently available in RMM and would substantially hamstring these scripts being run in such a self-service manner.

Ability to select multiple users and mass update a particular role/access would be huge for user management.

Example: 

• Select Users
• In mass assign a specific role for ScreenConnect, Asio Platform, etc...

CW RMM “Devices (Preview)”

- We need to reduce how much horizontal space is used.

- Status doesn't need to have "Offline" and "Online" as well as the faux LED. One or the other.

- Remote Access is way to wide.. Plus we don't need "Login". I think just the symbol will work fine.

- We should be able to adjust the width on the rest of the columns, even allowing us to make it narrow enough that info on the right is cut off.

--- Example" "Last Online" shows date and time, then almost an inch of wasted space.

--- Need to get rid of the white space on the right.

--- It would be nice if I could narrow down the column so the Time isn't visible, but allowing me to widen it to see the Time if needed in the future.

- Need to be able to share Views somehow.

- Should be able to assign specific Views to specific teams. Having every person create their own view is a massive waste of time.

- We have vertical wasted space as well. Can we get Devices on the same horizontal bar/line as our company logo, alert bell, Resources, and avatar?

Could the Members and Security Roles module in PSA be managed in ConnectWise Home?

Fully understand that PSA is it's own isolated database outside of ASIO and Home but this should be mappable and achievable like SmileBack, ASIO and BrightGauge.

*This should be separate to PSA in ASIO  

When designing a Dynamic Device Group I can see the Devices Meeting Criteria in a side peek but copy-paste gives awfull result all in one column and there is nor 'export as csv' option.

Please add this.

Also An API like REST API - Developer Network to get all  Devices in a given group would be nice.

When creating a new user in ConnectWise Home, the email they receive expires in 48 hours.  This means that people in charge of onboarding new staff just have to resend the onboarding email if they try and get those accounts set up the week before.  This expiry used to be 5 to 7 days, which was great.  As it is, if we set up a new user on Friday, they already need a new email sent to them by the time they start on Monday.