It would be helpful to able to search for tickets in the portal by the member that logged that ticket

CW RMM “Devices (Preview)”

- We need to reduce how much horizontal space is used.

- Status doesn't need to have "Offline" and "Online" as well as the faux LED. One or the other.

- Remote Access is way to wide.. Plus we don't need "Login". I think just the symbol will work fine.

- We should be able to adjust the width on the rest of the columns, even allowing us to make it narrow enough that info on the right is cut off.

--- Example" "Last Online" shows date and time, then almost an inch of wasted space.

--- Need to get rid of the white space on the right.

--- It would be nice if I could narrow down the column so the Time isn't visible, but allowing me to widen it to see the Time if needed in the future.

- Need to be able to share Views somehow.

- Should be able to assign specific Views to specific teams. Having every person create their own view is a massive waste of time.

- We have vertical wasted space as well. Can we get Devices on the same horizontal bar/line as our company logo, alert bell, Resources, and avatar?

Could the Members and Security Roles module in PSA be managed in ConnectWise Home?

Fully understand that PSA is it's own isolated database outside of ASIO and Home but this should be mappable and achievable like SmileBack, ASIO and BrightGauge.

*This should be separate to PSA in ASIO  

When designing a Dynamic Device Group I can see the Devices Meeting Criteria in a side peek but copy-paste gives awfull result all in one column and there is nor 'export as csv' option.

Please add this.

Also An API like REST API - Developer Network to get all  Devices in a given group would be nice.

When creating a new user in ConnectWise Home, the email they receive expires in 48 hours.  This means that people in charge of onboarding new staff just have to resend the onboarding email if they try and get those accounts set up the week before.  This expiry used to be 5 to 7 days, which was great.  As it is, if we set up a new user on Friday, they already need a new email sent to them by the time they start on Monday.

In the Asio Platform of CW Home, when we assign resources to a user, it would be a huge time save to have an option to allow all future sites with exclusions. Right now, we have a handful of clients that only some members of our team can access. This unfortunately means that anytime we onboard a client, we have to go into each technician (and sales managers, and viewers, etc) and manually check off the box for the new client. It's a lot of manual work. 

Not sure if this is the correct sub forum.

But a general thought, my team feels that having a favourited Workstation feature would be useful for us to access some very frequent endpoints in ConnectWise.

Not much more to it, I feel that idea is pretty clear, thanks.

We are using ConnectWise Campaign to build forms that create opportunities within our CRM. The form tools are quite outdated, and there is very limited functionality for form submissions. 

Your choices are:

1. Add Contact to Group
2. Send email to Contact
3. Open Webpage
4. Create Opportunity in Manage
5. Create Activity in Manage
6. Create Ticket in Manage

It does not allow you to email the form data to anyone, so our team has to watch their CW dashboards for either and Opportunity, Activity, or the Ticket. If a rep isn't paying close attention to their CW dashboard, then communication with a new opportunity can easily be delayed. This is basic form functionality and should be considered for an enhancement.