Where do I begin... Th enrollment process is ridiculous. Trying to assign a course to a team member under the "Train you Team" is now impossible. For one, there isn't a cohesive list of courses (now called lesson plans) in categories that should have many hours with a break down of the individual lessons anymore.

It would be handy to be able to reorder the MFA options.  As an example, we currently use Duo as our primary MFA, and Email as our secondary.  It's not a big deal to have to click the dropdown and manually select Duo, then proceed with login, but it would be nice to be able to set it as the primary and skip then annoying step

We use automate and control, but the known issue board will only check automate each time we navigate to this page. It would be nice if this filter remembered my selections after pressing the apply button.

Right now, the home portal filters all cases by new status. Sometimes i get confused when i don't see my open case then i remember i need to click the filter, drop down each of these, one at a time to find my case which is kind of annoying.  I'm personally more concerned about open cases in general. 

It would be nice if i could multi select all which statuses that i want to see, in my scenario, all open cases and or have the ability to check all statuses and filter by ticket id.  More or less i want to see things I'm actively working on with support. 

Maybe something like this.

Need the ability to set the perceived ticket severity / priority. Example, just because connectwise deems a ticket a priority 100 doesn't mean that we do. Maybe have a connectwise priority and a customer severity. This could help when determining ticket urgency. 

Prompt us when creating a ticket how severe the problem is. If we select something like 0 create a popup making us acknowledge that the system is unusable or something. 

• Severity 0 - Enterprise System Down
• Severity 1 - Business Critically Impacted
• Severity 2 - Business Moderately Impacted
• Severity 3 – General Question Low Impact

But most important, let us change these severities. Just because it's a severity 3 today or when the ticket was created doesn't mean it didn't move to a severity 2 or severity 1 while time has passed. If we change it, prompt us for the justification of the change. 

It would be helpful to able to search for tickets in the portal by the member that logged that ticket

Could the Members and Security Roles module in PSA be managed in ConnectWise Home?

Fully understand that PSA is it's own isolated database outside of ASIO and Home but this should be mappable and achievable like SmileBack, ASIO and BrightGauge.

*This should be separate to PSA in ASIO  

When designing a Dynamic Device Group I can see the Devices Meeting Criteria in a side peek but copy-paste gives awfull result all in one column and there is nor 'export as csv' option.

Please add this.

Also An API like REST API - Developer Network to get all  Devices in a given group would be nice.

When creating a new user in ConnectWise Home, the email they receive expires in 48 hours.  This means that people in charge of onboarding new staff just have to resend the onboarding email if they try and get those accounts set up the week before.  This expiry used to be 5 to 7 days, which was great.  As it is, if we set up a new user on Friday, they already need a new email sent to them by the time they start on Monday.