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Ordering priority of "Event / Call Scheduled"

Per-Erik Norén 3 weeks ago 0

In CW Home -> Support I can see all my current and old cases with ConnectWise.  Open cases will be listed first and then the closed ones. But when status is changed to "Event / Call Scheduled" the case seemingly vanishes from my view. Except it's not really gone, it's just at the bottom of my list, below all my "closed" tickets. I can find it my searching for the case number or changing page to the last one.


Can you please change the ordering priority so that "Event / Call Scheduled" is together with other open cases?