Session Timeout ConnectWise Home

Hello,   

A great feature that I would love to see added to the ConnectWise Suite is a Timeout Session for ConnectWise Home. 

By default we purchased many products in the suite of software with ConnectWise, and since this is cloud based, there isn't much control when it comes to who accidentally leaves an open home session open on a general computer. 

When using the HOME SSO configuration, our products: manage, automate, control, sell, itboost, if a session is forgotten about, a random user who knew where to click could get all sorts of passwords and access to things. This would be bad. 

I guess the workaround here is to not use ConnectWise Home SSO and move to a 3rd party SSO provider. But I'd rather not as I enjoy the native functionality of CW Home's SSO.  It works great.  

Give us the ability to change ticket status on all tickets. Some tickets i can changed to closed while others i can't. 

What I also notice from time to time is that my ticket status will say waiting on partner response when it's really waiting on connectwise response.  But i have no way update the status. 

I would love for me to be able to hire someone, send them to CW Home, and have them go through their entire onboarding right from one place. With the ability to add free text boxes, somewhere, into CW Home, we could add instruction sets and steps. 

FULL USERNAME CAUSES SEARCH TO NOT BE ABLE TO SEARCH FOR ANY USER. AN ULTIMATE FAIL WHEN YOU'RE TRYING TO SEARCH FOR USERS WITH COMMON NAMES SUCH AS; JAKE, JOE, ETC.... PLEASE ADD FEATURE TO BE ABLE TO SEARCH DIRECTORY FOR USERS USING THEIR FULL NAME, FIRST AND LAST. 

When creating or managing Asio Application Roles in ConnectWise Home, each permission's tooltip and/or name should have something to designate that it provides contextual access based on the user's assigned Resource Access (Companies and Sites). 

Currently, it is a guessing game on if that permission supports the Resource Access function, or if it gives access to everything associated with that permission.

MSPs/Partners needing to automate their internal processes and link systems together.

If there was an API available we would be able to achieve such things as linking into a joiner/leaver automation for ConnectWise accounts to be managed with no human interaction, or be able to pull the CW Home users into an Identity Governance Tool so you can better audit access and changes.

Our business fully automates our internal joiners and leavers but we still have to manually sort access into ConnectWise.

With an increased need to constantly review our security posture and ensure we're compliant with regulatory and accreditation requirements it would help partners/MSPs to be able to see in CW Home:

- See login history to Home/auth.connectwise.com as a column on users and a searchable report

- See audit history of who created/amended users and their role access

- Improved overview of users access to resources at a glance, at the moment it's spread between different screens

- Apply IP restrictions from CW Home where this is the primary IAM/IDP to access the ConnectWise ecosystem

We've got customers who like to split their billing per site, and additionally have accounts email addresses set up for each billing location, each location is responsible for paying it's own invoices.

We would like to be able to assign a contact to a specific site for billing emails.

Hopefully it's as simple as just getting a button in the site tab of the company that allows you to pick an alternate billing contact and then select from the list that references the Contacts tab from the Company.

Setting them up as separate companies doesn't work, because the Office365 contact sync is only with one company.

When using ConnectWise, I have found that the 'tasks' feature on a specific service ticket is the best way to create punchlists and/or action items on projects. However, when creating a new task for that specific service ticket, you cannot add any attachments, resulting in not having any pictures/videos to help explain/clarify the task.

What I do currently is take all of my pictures, add them onto a word document, then add the word document onto the 'attachments' of the sevice ticket. Although this is fine, I would love to have the ability to add pictures/videos onto specific tasks. 

when we get email updates on open support cases we are often directed to go to login to home, or have to go to login to home to get the full context of the message being received, this would be much better if the email contained all previous communication relating to that support case.