This would be helpful so we don't have to individually choose every time a new team member starts.

Need the ability to escalate tickets from the home portal. This could be used for many reasons, from time to time tickets will get lost, forgotten about, or maybe you just need some extra eyes on the ticket.

Our current provider has this feature and will prompt the user (us) on the reason for escalating a ticket. 

We just implemented Unite into our system and in order for users to see Unite in their Manage account, I have to manually add the permissions for the Unite role to each user and also each company inside of Unite. I would like for there to be a way to just assign the Help Desk or Finance role for Unite to each Home user and then have an option for All companies instead of having to drop down and select each of the M365 companies before I can click save.

Currently IT Boost is not able to be integrated with the Connectwise Home hub pod on the homepage. This would be largely beneficial to include as a single point to launch applications without the need to configure an individual SSO for just IT Boost.

Add the ability to "Zoom" hours of the day in the Calendar section of CW. Currently when I view my calendar, Day, Week, Next 7, all of them, I am presented with All 24 hours of the day, with each hour being divided in half, and items fitting to the nearest quarter hour mark.
I will almost never ever mark time, or schedule something for 3 AM or 9 PM. Can we make it so I can see ONLY 8 AM to 5 PM? Scrolling up or down to hours before or after my workday would be fine too, but as it is right now, 2/3rds of my calendar view is blank space that will almost never be used.

I would love the ability to see full login audit logs with IP addresses for Home as well as the corresponding applications that were accessed. i.e. John Doe logged into ConnectWise Home at 1pm and launched ConnectWise Control at 1:15pm, etc.

Session Timeout ConnectWise Home

Hello,   

A great feature that I would love to see added to the ConnectWise Suite is a Timeout Session for ConnectWise Home. 

By default we purchased many products in the suite of software with ConnectWise, and since this is cloud based, there isn't much control when it comes to who accidentally leaves an open home session open on a general computer. 

When using the HOME SSO configuration, our products: manage, automate, control, sell, itboost, if a session is forgotten about, a random user who knew where to click could get all sorts of passwords and access to things. This would be bad. 

I guess the workaround here is to not use ConnectWise Home SSO and move to a 3rd party SSO provider. But I'd rather not as I enjoy the native functionality of CW Home's SSO.  It works great.  

Give us the ability to change ticket status on all tickets. Some tickets i can changed to closed while others i can't. 

What I also notice from time to time is that my ticket status will say waiting on partner response when it's really waiting on connectwise response.  But i have no way update the status. 

I would love for me to be able to hire someone, send them to CW Home, and have them go through their entire onboarding right from one place. With the ability to add free text boxes, somewhere, into CW Home, we could add instruction sets and steps. 

I'm not sure how no one has raised this idea yet. I would like to be able to manage all of my tickets in one place, not have to go to CW Home to manage those and then into Manage for client and NOC tickets. So we need the ability to sync tickets between the CW homepage and CW Manage.