+2

Change Ticket Status

Sean Keown 3 years ago updated by Emily Bessell 10 months ago 1

Give us the ability to change ticket status on all tickets. Some tickets i can changed to closed while others i can't. 


What I also notice from time to time is that my ticket status will say waiting on partner response when it's really waiting on connectwise response.  But i have no way update the status. 

This has been a huge issue for us lately.