it would be nice to be able to assign learning plans and courses to groups of people intead of the idividual. make it so that an admin can group users into a team (ex Sales, service, finance, management) and assign a team leader to assist with monitoring training. 

I'm not sure how no one has raised this idea yet. I would like to be able to manage all of my tickets in one place, not have to go to CW Home to manage those and then into Manage for client and NOC tickets. So we need the ability to sync tickets between the CW homepage and CW Manage.

Just seems silly to not have the Launch buttons visible in the My ConnectWise Hub.  The requirement to hover over the Products is an extra step that is not intuitive.

Where do I begin... Th enrollment process is ridiculous. Trying to assign a course to a team member under the "Train you Team" is now impossible. For one, there isn't a cohesive list of courses (now called lesson plans) in categories that should have many hours with a break down of the individual lessons anymore.

It would be handy to be able to reorder the MFA options.  As an example, we currently use Duo as our primary MFA, and Email as our secondary.  It's not a big deal to have to click the dropdown and manually select Duo, then proceed with login, but it would be nice to be able to set it as the primary and skip then annoying step

We use automate and control, but the known issue board will only check automate each time we navigate to this page. It would be nice if this filter remembered my selections after pressing the apply button.

Right now, the home portal filters all cases by new status. Sometimes i get confused when i don't see my open case then i remember i need to click the filter, drop down each of these, one at a time to find my case which is kind of annoying.  I'm personally more concerned about open cases in general. 

It would be nice if i could multi select all which statuses that i want to see, in my scenario, all open cases and or have the ability to check all statuses and filter by ticket id.  More or less i want to see things I'm actively working on with support. 

Maybe something like this.

Need the ability to set the perceived ticket severity / priority. Example, just because connectwise deems a ticket a priority 100 doesn't mean that we do. Maybe have a connectwise priority and a customer severity. This could help when determining ticket urgency. 

Prompt us when creating a ticket how severe the problem is. If we select something like 0 create a popup making us acknowledge that the system is unusable or something. 

• Severity 0 - Enterprise System Down
• Severity 1 - Business Critically Impacted
• Severity 2 - Business Moderately Impacted
• Severity 3 – General Question Low Impact

But most important, let us change these severities. Just because it's a severity 3 today or when the ticket was created doesn't mean it didn't move to a severity 2 or severity 1 while time has passed. If we change it, prompt us for the justification of the change. 

It would be helpful to able to search for tickets in the portal by the member that logged that ticket

CW RMM “Devices (Preview)”

- We need to reduce how much horizontal space is used.

- Status doesn't need to have "Offline" and "Online" as well as the faux LED. One or the other.

- Remote Access is way to wide.. Plus we don't need "Login". I think just the symbol will work fine.

- We should be able to adjust the width on the rest of the columns, even allowing us to make it narrow enough that info on the right is cut off.

--- Example" "Last Online" shows date and time, then almost an inch of wasted space.

--- Need to get rid of the white space on the right.

--- It would be nice if I could narrow down the column so the Time isn't visible, but allowing me to widen it to see the Time if needed in the future.

- Need to be able to share Views somehow.

- Should be able to assign specific Views to specific teams. Having every person create their own view is a massive waste of time.

- We have vertical wasted space as well. Can we get Devices on the same horizontal bar/line as our company logo, alert bell, Resources, and avatar?