Adding another comment to highlight this need. It would be very beneficial for many partners utilising both CW & Huntress to have better integration for visibility and reporting.

Huntress API Reference

Enabling Brightguage to accept Huntress as a datasource would certainly help with consolidated reporting and dashboarding.

Still no update. This makes it difficult for admins not to be able to review tickets whilst others are unavailable or review ongoing cases. Surely it doesn't take 2 years for a company that develops ticketing software where customers can set permissions to view some / all tickets to find a workaround.......