As a systemadmin/owner of the ConnectWise PSA platform within our company, I need to be able to keep track of all cases raised with CW Support by all users. We have disabled "Chat with Support" within PSA, but users can still email or use the ConnectWise Home Portal. We don't want users to be able to request changes, as they to not have that priviledge. Changes need to go through our internal staff first, which will raise a ticket with ConnectWise if needed.
Please get this feature back as soon as possible. This is getting more urgent as we grow as a company!
As a systemadmin/owner of the ConnectWise PSA platform within our company, I need to be able to keep track of all cases raised with CW Support by all users. We have disabled "Chat with Support" within PSA, but users can still email or use the ConnectWise Home Portal. We don't want users to be able to request changes, as they to not have that priviledge. Changes need to go through our internal staff first, which will raise a ticket with ConnectWise if needed.
Please get this feature back as soon as possible. This is getting more urgent as we grow as a company!