Really would like this ability as CW Support staff does not always communicate with all users added as CC on support cases. When we open cases and other user emails to be included, staff should be required to make sure all ticket contacts are included. We need this ability to manage what cases as an organization have been opened with CW.
Really would like this ability as CW Support staff does not always communicate with all users added as CC on support cases. When we open cases and other user emails to be included, staff should be required to make sure all ticket contacts are included. We need this ability to manage what cases as an organization have been opened with CW.