Interesting that this request is 10 months old, and is still being worked on, especially since it appears to be the highest voted topic by a landslide.
We also need to be able to have visibility of ALL tickets open with CW. At the current date, as the Director of IT, I can't see any tickets that any of my staff have opened other than my own.
If I need to get involved in tickets that we need to get traction on being able to move forward, then I need to have that visibility to be able to step in and see what we can do to get them moving forward.
Having tickets open for more than a week with no response are the kinds of things that I need to be able to see so that I can work through some kind of escalation process because that ticket is keeping us from being able to complete work, monitor systems, etc.
Interesting that this request is 10 months old, and is still being worked on, especially since it appears to be the highest voted topic by a landslide.
We also need to be able to have visibility of ALL tickets open with CW. At the current date, as the Director of IT, I can't see any tickets that any of my staff have opened other than my own.
If I need to get involved in tickets that we need to get traction on being able to move forward, then I need to have that visibility to be able to step in and see what we can do to get them moving forward.
Having tickets open for more than a week with no response are the kinds of things that I need to be able to see so that I can work through some kind of escalation process because that ticket is keeping us from being able to complete work, monitor systems, etc.