1. BrightGauge
  2. Enhancements
+3
Open

Time entry

Sheila Vieira 20 hours ago • updated 17 hours ago • 2

I need that when a technician tries to close a ticket, a window pops up and ask them to input the time when they started the ticket or just ask them to verify if the start time entered is correct. That would ensure that we can trust the time displayed for a ticket from beginning to end.

+1
Open
Dustin Weber 19 hours ago

Hi Sheila, I see this was posted in the Brightgauge section but wanted to confirm, I believe you're talking about PSA Ticket Functionality?

Sheila Vieira 17 hours ago

Yes, you are correct.

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