- CW Home
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Enhancements
Longer Expiry for New CW Home User Accounts
When creating a new user in ConnectWise Home, the email they receive expires in 48 hours. This means that people in charge of onboarding new staff just have to resend the onboarding email if they try and get those accounts set up the week before. This expiry used to be 5 to 7 days, which was great. As it is, if we set up a new user on Friday, they already need a new email sent to them by the time they start on Monday.
Answer
Thank you for sharing this detailed feedback. We appreciate you highlighting how the shorter activation email expiry impacts your onboarding workflow.
Based on this feedback, we have extended the activation email expiration window from 2 days to 3 days. During this time, the user will remain in a Pending status. Once the 3-day window elapses, the activation link will automatically expire, and the user’s status in User Management will be updated to Expired.
At this time, we’re unable to extend the expiration duration further (for example, to 5–7 days) due to InfoSec policy constraints around account activation and security posture. We appreciate your understanding and value your continued feedback as we work to balance ease of onboarding with security requirements.
Customer support service by UserEcho
Thank you for sharing this detailed feedback. We appreciate you highlighting how the shorter activation email expiry impacts your onboarding workflow.
Based on this feedback, we have extended the activation email expiration window from 2 days to 3 days. During this time, the user will remain in a Pending status. Once the 3-day window elapses, the activation link will automatically expire, and the user’s status in User Management will be updated to Expired.
At this time, we’re unable to extend the expiration duration further (for example, to 5–7 days) due to InfoSec policy constraints around account activation and security posture. We appreciate your understanding and value your continued feedback as we work to balance ease of onboarding with security requirements.