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+1
No workflow rule to target child tickets / levels
When we child tickets to other tickets we have to manually change the status to a custom created closed ticket status. Everyone forgets to do this causing our metrics to be skewed and hundred of child tickets floating in our service board that most people cannot see unless they have Levels view added. If there was a way workflow rules could filter on Child/ level then we could automate this and reduce headache.
Customer support service by UserEcho
We have a similar issue. Need a way to target the level of a ticket in workflow rules