+1

No workflow rule to target child tickets / levels

Ian Maclaren 3 months ago updated by Preston Grant 2 weeks ago 1

When we child tickets to other tickets we have to manually change the status to a custom created closed ticket status. Everyone forgets to do this causing our metrics to be skewed and hundred of child tickets floating in our service board that most people cannot see unless they have Levels view added. If there was a way workflow rules could filter on Child/ level then we could automate this and reduce headache.

We have a similar issue. Need a way to target the level of a ticket in workflow rules