Welcome to the ConnectWise Automate Enhancement Forums

The Enhancement Forums is one of several listening posts used to bring enhancement ideas to the ConnectWise Product Management Team. We utilize information from support tickets, information gathered from our onsite Consulting Team and our Sales Team during the sales process, as well as one-on-one or group discussions with our partners. 

Do you have an enhancement you want to suggest or have you come across an enhancement you would like our Product Management Team to review?  Vote and leave a comment.  The more information gathered on the enhancement, the easier it is to make the case to the Product Management Team. The Product Management team automatically reviews enhancements with 250 votes or more and we will provide any updates to that enhancement as they become available.

Want to know what the statuses mean?  Click here or on the "Status Legend" in the Links section.

Show your support for the ideas you like by voting and leaving a comment.

Now get out there and make your voice heard to help ConnectWise Automate grow your company!


Fortify for Protection: Re-Open Ticket if Closed

Nex-Tech TSG - Tony Anthony 3 years ago in RMM updated by Scott Beeson 5 days ago 1

The RMM agent will re open a ticket if an issue is out standing such as system offline and someone closes they ticket or cleared out due to sync issues. Currently if a ticket close out it will not start a new ticket based on the out standing alert. Part of using agents it accounting for human and technical issues. If it is out standing and the ticket is closed should open a new ticket.